What makes us special

MHA has delivered care and support to older people across the UK for over 75 years. Our experienced approach places great importance on the spirituality of those we care for, as well as their physical health and emotional wellbeing. We create opportunities for older people - of all faiths and none - to gain peace, fulfillment, and meaning in later life.

Three key factors help to make us the special organisation that we are:

1. Compassionate care and respect for each individual

The entire MHA team - our staff members, volunteers, and leaders - are motivated by a vocation to care. We show respect for the uniqueness of each individual.

Every MHA care service is supported by a dedicated Chaplain to provide a listening presence, companionship, and one-to-one pastoral support for all residents, their loved ones, and our colleagues.

Focusing on the individual wishes of all care home residents, we pride ourselves in being able to facilitate personal and memorable opportunities and activities through our unique Seize The Day initiative. 

Our specialist dementia care recognises each person as an individual. We provide the highest quality care to preserve dignity, treat people with respect, and promote independence. You can read more about our commitment to dementia support in our Dementia Strategy which is also available in Welsh >

Whilst our dementia care homes also provide award-winning music therapy to help alleviate the isolation and symptoms that are experienced by those living with dementia and in 2021, we developed our Music Strategy. 

2. Nurturing a person’s body, mind, and spirit

Our attention to spirituality sets MHA apart from other care providers which is detailed in our Spirituality Strategy 

Instilled in our values and behaviours, we are uniquely able to understand the importance of bringing meaning and purpose to life, till the very end of someone's life in our care.

To give our residents, their family and friends, and our colleagues the support they need around end of life, we've developed our End of Life Care Strategy, which is also available in Welsh >

We also provide an extensive 'Final Lap’ training programme which encourages all our colleagues to be confident in talking about death and dying.

3. Professional standards

MHA is operated with effective governance in order to deliver a service that exceeds the expectations of our residents and members. All our care homes are independently regulated by the Care Quality Commission (CQC) in England and Care Inspectorate Wales and Scotland, we're really proud to have one of the highest average ratings in the sector for large care home providers.

MHA is also recognised as one of the best care providers in the UK, according to the leading care home reviews site carehome.co.uk - the awards are based on reviews by relatives and friends who have first-hand experience of our care.

As one of the very few not-for-profit care providers, we have the privilege to reinvest any surplus to ensure the care and support we provide is among the very best in the UK.