This page is for anyone who requires information and updates about how we are dealing with the current Covid-19 pandemic across MHA care homes, retirement living, and community group services.

We are constantly reviewing the guidance coming out from Government about what this means for our residents and their relatives, members, and volunteers. Please be assured we are taking the necessary measures to ensure colleagues, residents, members, and volunteers are not put at any unnecessary risk. 

Where a home or scheme has an active outbreak, it will remain closed to visitors until Public Health advise that they are able to open again.

Care homes: information for relatives and friends of residents 

From 19 July 2021, there is no national limit on the number of visitors a care home resident can have in England.

At MHA, we have chosen to use a visiting risk framework to help our home managers to take a cautious approach when managing visiting as the level of Covid-19 cases in the community remains high, which was updated in October 2021. 

While visitors will have been used to taking their tests at the care home, this will become increasingly difficult and impractical for homes to administer so, for the lower risk visits, we are asking that some visitors do a test at home on the day of the visit and show proof of a negative result before the visit starts.

Please be aware that a booking system for visits, especially indoors, will continue to be in place. This is because the home will still need to clean down areas in-between visits and also limit the number of people in the building to make sure it is safe for everyone and keep contact between visitors to different residents to a minimum. There a number of indoor visits now available. Please see the risk framework for their descriptions. 

Home managers will use this risk framework alongside MHA’s guidance and that from the Government. Read the Government’s latest guidance and a letter to residents from the Department for Health & Social Care on care home visiting guidance.

Essential family carers (EFC) and essential care givers (ECG) in England have a great level of indoor access, including when a home is in outbreak unless advised otherwise by public health. Please speak with your home manager to see if you qualify as either an EFC or ECG. 

Care home visits in Scotland and Wales follow different guidelines. Read the guidance for Wales and the guidance for Scotland > 

If the home your relative is living in has an active outbreak of Covid-19, either among staff or residents, unfortunately, you will not be able to visit until there has been a two-week period with no new cases. Homes can also be limited for visiting due to local or national restrictions and may only allow what is classed as essential visits only, such as end-of-life care. 

If that is the case for you and your family, there are several ways we're keeping you in touch with your loved one. Find out more >

End of life visits will be maintained wherever it is possible for us to do so. The
home will be able to talk to you about how these visits will happen.

Read more about our commitment to safety in our care homes >

Care homes: new admissions 

The majority of our care homes have immediate availability to take new admissions.

At the moment, we are only able to facilitate virtual tours of our care homes for new care admissions. Please contact your preferred home directly to book a virtual tour. 

Any new resident or hospital admission to one of our care homes is put into self-isolation for 14 days, as per the Government guidelines. This is to ensure the continued safety of all existing residents and members of staff. Learn more about how new care home residents are supported during the 14 day isolation period.

If there are no symptoms of COVID-19 after 14 days, then self-isolation restrictions will be removed.

Any admission will need a negative COVID-19 test before being admitted to one of our homes.

For Professional Referral: in the first instance, please contact the care home manager directly. The home manager will be able to discuss your requirements and identify any particular admission support and discuss fees/funding information.

Full contact details for your nearest MHA care home can be found on our service finder >

Retirement living: information for relatives and friends of residents 

Our retirement living schemes are open for visitors to individual apartments. The opening of communal areas will vary for schemes, so please contact the Scheme Manager directly. Full contact details for all our retirement living schemes can be accessed using our online service finder >

Please note - any scheme with an active outbreak of coronavirus will continue to be closed for visitors. Any scheme that has previously had confirmed Coronavirus cases will need to have had 28 days with no new cases or symptoms after the first day of the most recent case and dependent on advice from Public Health before opening to visitors. 

Our fantastic colleagues and volunteers are working around the clock to ensure our residents are receiving excellent support as always, so please rest assured your loved ones are in compassionate and caring hands.

Unfortunately, some of our colleagues are off work due to self-isolation, or they, sadly, have become symptomatic. We’re working really hard to support our homes and schemes across the country and have launched a national recruitment drive to ensure the staffing levels are maintained. They are then trained, ready, and waiting to step in and continue giving your loved one the fantastic care and support they deserve.

Retirement living: new sales and lettings 

Our retirement living schemes are now open to viewings, these are on a pre-arranged appointment-only basis. This ensures that you, our staff, and our residents are completely safe throughout the viewing process.

We can also offer virtual viewings and can walk you through each part of the apartments.

If you would like to speak to a member of our Sales Team, please call 0800 479 2224 or email us at

MHA Communities: information for members 

From Monday 19 July, we are starting to re-launch more of our indoor and outdoor services and we would love to welcome you back safely. Please get in touch with your local scheme to find out what activities are available in your area. Visit the MHA Communities page to find the contact details. 

MHA Digital Communities online activities are all still available if you'd rather join in from the comfort of your own home. 

Careers and volunteering: information for new applicants 

We are recruiting across a variety of career and volunteer roles at MHA right now.

As the UK's largest charity care provider, we’re searching for empathetic and dedicated people with broad-ranging skills and experience to support our mission of enabling older people to live later life well.

Being part of MHA means being part of a caring and unwavering organisation where you will have the opportunity to make a real difference to the lives of older people both across the UK and within your local communities. 

If you’re looking for a career opportunity, please visit our current vacancies page >

If you’d like to support MHA by volunteering, please visit our volunteering page >

Media enquiries: information for journalists and reporters 

For details on how to contact our PR Manager, please visit our media centre > 

For general MHA enquiries, please use our online contact form >.

As you will appreciate, our Communications Team are working hard to service all the media enquiries we receive and will come back to you as soon as possible. Many thanks for your understanding.

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