MHA achieves 97% satisfaction rating in independent national resident survey

Friday 13 February 2015

MHA has achieved a 97% overall satisfaction score for the 2014Your Care Rating survey.

The independent national poll asks care home residents to rate their homes for a number of criteria relating to staff, care and everyday living.

In addition, 98% of MHA residents said their home was a safe and secure place to live, and 97% said staff treated them with kindness, dignity and respect.

Carol Artis, MHA’s Director for Care Homes said, “We have a strategy of going from good to great at MHA. We are obviously delighted that so many of our residents are so pleased with the care and quality of life they receive, but we don’t want to stop there. We will continue striving to improve every aspect of life in all our care homes in every possible way. Until we have a 100% rating in every box, we’ve still got work to do!”

Some 44 of MHA’s 89 care homes scored a 100% overall satisfaction rating in their individual surveys.