We recognise the importance of keeping in touch with your loved ones so we actively encourage this across our care homes whilst maintaining safety measures. There are several ways in which you can stay in touch with your loved ones within our care homes.

Face-to-face Visits

Where possible, we encourage face-to-face visits as we know how important this is for the emotional and physical wellbeing of both our residents and their family members and friends. Any visit, whether indoor or outdoor, is in line with current Government guidelines and safety measures. We have recruited a new volunteering role to support our care home colleagues with visiting measures, such as helping carry out lateral flow device tests and making sure other measures are adhered to. You will need to contact the home directly to arrange a visit, you can find their details by searching on our care home page >

If you are unable to visit in person, contact your care home and they can arrange an online call.

Resident & Relatives Meetings

At our care homes, we value the opinions of our residents and their relatives. Within all our care homes there are regular meetings, either face-to-face or via video call. This is just one of many opportunities to make suggestions for how we can continuously develop the care and support we provide. There is also an annual survey for residents and relatives to give any feedback which shapes any changes made within the care home.

Social Media

Each care home has a Facebook page where content is shared from the home to show the everyday activities within the home. This means relatives are included in the care of their loved ones and can comment on photos and videos, sending messages to them. To be involved, search for the home on Facebook. To keep in touch with MHA – follow us on Facebook, Twitter and Instagram.

Famileo App and Gazette Newsletters

Our care homes all have a Famileo account which enables the resident’s family to stay in touch with their loved ones. Family members can then use the app to post messages and photos about what they have been up to. 

Famileo then converts the messages and photos into an easy-to-read newsletter, known as the ‘Famileo Gazette’, which the care home prints out for the individual resident. Each newsletter is unique and personalised to the individual and only features news posted by their families. Residents are able to see photos of their grandchildren, any occasions they may have missed and be updated on any family news.

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Residents look forward to having their very own family newsletter delivered every week, which they can keep to read again.

The care homes are also able to post updates back to the family on the app too so it’s a two-way communication between the care home residents and their families. These messages and photos can either be sent to all the families on Famileo or to individual resident’s families so you can get personalised updates about your loved one.

Our Care Homes

Our Care Homes

Whether it's residential, nursing or dementia care that you or your loved one requires, with MHA you can be confident of our rich history of delivering some of the most highly rated, person-centred care in the sector.

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