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You are here: MHA Home > Terms & Conditions > Accessibility Statement

Accessibility Statement

This accessibility statement applies to the public pages on www.mha.org.uk.

This website is run by MHA. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Adapt the font size or zoom settings to read the content
  • Navigate most of the website using a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader
  • View the content on a range of devices.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • Not all website elements are tagged for assistive technology
  • Some foreground and background colours do not have sufficient contrast
  • Not all images have appropriate alt tags.

Feedback and contact information

If you need information on this website in a different format or you find any problems not listed on this page where you believe that we’re not meeting accessibility requirements, please email our Digital Marketing Team using our online contact form.

We’ll consider your request and aim to respond to your query within 48 hours, Monday to Friday.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

MHA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances’, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Floating bookmark links don't focus onto the link target when operated with a keyboard. This fails 2.4.3 Focus Order (Level A) and 2.1.1 Keyboard (Level A).

Most focusable elements do not have a keyboard focus visible style. This fails 2.4.7 Focus Visible (Level AA).

Not all content is accessible with only a keyboard. This fails 2.1.1 Keyboard (Level A).

Not all landmark regions are labelled and skip links to main content are not provided. This fails 2.4.1 Bypass Blocks (Level A).

Scripted form components don't support all native keyboard interactions or screen reader commands. This fails 1.3.1 Info and Relationships (Level A), 1.3.2 Meaningful Sequence (Level A), 2.4.3 Focus Order (Level A) and 4.1.2 Name, Role, Value (Level A).

Some brand colour combinations do not meet colour contrast requirements. This fails 1.4.3 Contrast (Minimum) (Level AA) and 1.4.11 Non-text Contrast (Level AA).

Some buttons are coded as links. This fails 1.3.1 Info and Relationships (Level A).

Some buttons do not have descriptive labels. This fails 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA).

Some content elements are not coded with semantic or appropriate HTML. This fails 1.3.1 Info and Relationships (Level A).

Some content images and infographics have missing or inappropriate text alternatives. This fails 1.1.1 Non-text Content (Level A).

Some content links do not contain meaningful link text. This fails 2.4.4 Link Purpose (In Context) (Level A).

Some form elements have missing or incorrectly associated labels. This fails 1.3.1 Info and Relationships (Level A) and 3.3.2 Labels or Instructions (Level A).

Some form elements have the same ID value and are associated with more than one form label. This fails 1.3.1 Info and Relationships (Level A) and 4.1.1 Parsing (Level A).

Some frames do not have a title. This fails 2.4.1 Bypass Blocks (Level A).

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

Some PDF documents are not tagged or not tagged correctly, so they’re accessible to a screen reader. Some PDFs do not have bookmarks, headings and page titles. This fails 1.3.1 Info and Relationships (Level A), 2.4.2 Page Titled (Level A), 2.4.5 Multiple Ways (Level AA) and 2.4.6 Headings and Labels (Level AA).

Some PDF document downloads currently lack a title that describes their topic or purpose. This fails WCAG success criterion Page Titled 2.4.2.

Some required fields are not communicated to users in text. This fails 2.4.6 Headings and Labels (Level AA) and 3.3.2 Labels or Instructions (Level A).

Video content doesn’t have equivalent text alternatives. This fails 1.2.2 Captions (Prerecorded) (Level A), 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) and1.2.5 Audio Description (Prerecorded) (Level AA).

We plan to resolve the issues identified above by July 2024.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 27 November 2023. 

This website is being tested via a combination of accessibility tools throughout November 2023. The testing is being carried out by MHA.

Our sites are checked for accessibility on a regular basis. These tests are carried out by MHA through automated testing via a combination of tools for accessibility.