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You are here: MHA Home > Retirement Living > Wellbeing Service
MHA is committed to ensuring the wellbeing of residents in our retirement communities. Wellbeing is a key component of the service provided by MHA in all our retirement communities.
There is a fixed fee for Wellbeing to provide a core service across the scheme. The Wellbeing charge includes 24-hour staffing on-site, 365 days a year, help in an emergency and the co-ordination of an activities and events programme.
Residents’ personal wellbeing can change at different times and some residents may use the service more frequently than others. The Wellbeing service assesses and monitors the physical, emotional and spiritual wellbeing of all residents, to enable people to remain as independent as possible and to reduce the risk of social isolation and loneliness.
Every resident will receive an annual wellbeing/support assessment which will include taking details of any information MHA may need to support you. For example next of kin, GP details, and any other support agencies we may be asked to contact on your behalf, and any worries or concerns about your current or future wellbeing you wish to share with MHA.
The wellbeing cost is calculated to cover the staffing costs of having staff available 24 hours a day. This is not simply the rate of pay staff receive but all the costs of employing staff eg training costs, cover for holidays and sickness, national insurance and pensions.
There is also a proportion of the cost of the Scheme Manager, Assistant Manager, Admin and office costs collected through the wellbeing charge.
Your Scheme Manager will be able to advise you of the wellbeing charge for your scheme at any point in time.
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