Wellbeing Service

At MHA, your wellbeing is our top priority, and we demonstrate this commitment through our comprehensive wellbeing service, a cornerstone of our retirement housing with care schemes.

What does the wellbeing service include?

• Availability: Offers 24-hour assistance every day of the year, ensuring help is always at hand in emergencies and support is provided through an activities and events programme when available.
  
  
• Flexibility: Recognises that residents’ wellbeing needs may fluctuate, allowing for varied usage of the service to maintain health, happiness, independence, and social connection.
  
  
• Proactive Engagement: Begins engagement before residents move into the scheme/village, discussing individual needs, gathering essential information, and addressing any wellbeing concerns.
  
  
• Inclusive Offerings: Includes morning check calls/visits, delivery of weekly activities sheets and daily menus, and quick responses to alarm calls.
  
  
• Settling-In Support: Provides daily visits for the first week to new residents, assisting with registration for healthcare services and familiarisation with facilities and activities.
  
  
• Post-Hospital Care: Offers up to five days of additional personal care following a hospital stay, subject to assessment and agreement.
  
  
• Safety and Security: Ensures the security, health, and safety of the scheme/village are constantly monitored.
  
  
• Emergency Assistance: Delivers aid during emergency situations like power cuts, major works, and extreme weather conditions.
  
  
• Emotional and Practical Support: Provides short-term support during significant life changes, with arrangements for extended or regular support if necessary.
  
  
• Activity Engagement: Helps residents find and participate in activities aligned with their interests, contributing to the planning and discussion of available activities, and offering advice on related matters.

This service is designed with a fixed fee structure to ensure a core level of service across each retirement living development, adapting to the evolving wellbeing needs of you and the wider retirement living community. Our goal is to foster an environment where residents feel supported, connected, and content.