Wellbeing Service

What is Wellbeing?

MHA is committed to ensuring the welfare of residents in our communities. Wellbeing is a key component of the service provided by MHA in all our retirement communities with care.

There is a fixed fee for Wellbeing to provide a core service across each scheme/village. The Wellbeing service includes 24-hour assistance, 365 days a year, help in an emergency and the support with an activities and events programme, depending on availability.

Residents’ personal wellbeing can change at different times and some residents may use the service more frequently than others. Our aims are to enable residents to maintain their physical, emotional and spiritual wellbeing, to ensure that people remain as independent as possible, and to reduce the risk of social isolation and loneliness.

The service ensures that every resident is spoken to regarding what is important to their Wellbeing and how we can support this prior to moving into the scheme/village. This may include obtaining details of any information MHA may need to support you. For example next of kin, GP details, or any other support agencies we may be asked to contact on your behalf, as well as any worries or concerns about your current or future wellbeing you wish to share with MHA.

Note: The information above is a guide as to how the wellbeing service works across MHA. However, the service can vary at each of our Retirement Living schemes, dependent on resident need (and staff availability). The Housing Manager or Registered Care Manager can provide further information on how the wellbeing service operates at their scheme.

What does this mean for me?

Our wellbeing service provides assistance to our residents in a number of ways:

• Resident’s will receive a morning check call/visit if requested and will be prompted about the daily events and meals in the Bistro (if your scheme/village has one). They may also receive a copy of the weekly activities sheet and daily menu.
• There will be a swift response to any alarm calls in the case of an emergency and that the resident will be assisted until family or other services attend where possible, if this is required.
• New residents will be visited daily for first week to check that they have settled in, check that they are registered with GP, doctor, dentist etc. They will be provided information on how to use all facilities both within their property and within the scheme/village and can be signposted towards weekly activities in the scheme/village and local community.
• Extra assistance can be provided on return from a stay in hospital, up to 5 days additional daytime assistance may be provided to residents in the form of personal care. This assistance does not include domestic chores, such as ironing or cleaning. We anticipate this will be a maximum of up to 1 hour per day; however each request for assistance will be assessed by the Wellbeing team and agreed by the Registered Care Manager.
• The security, health and safety of the scheme/village will be monitored.
• Resident’s will be assisted through any emergency events such as power cuts, major works to the building, extreme weather events, etc.
• If there is an unexpected or unplanned need for emotional and practical support and guidance during or following a short term illness, change of circumstance or other significant event, resident’s will be assisted. However, If a level of support is required for a longer period or becomes a regular occurrence, then it will be considered as planned support or care and alternative arrangements will need to be made, either with MHA staff, an outside agency or family.
• Resident’s will be assisted in identifying activities that they may enjoy either individually or jointly with other residents and will be involved in discussions to ensure that there is a range of activities available at the scheme/village. They will be further assisted and encouraged to manage these activities and will be given advice on funding, health and safety issues etc.

Note: The above list is not exhaustive and the service will support as and when needed by any member of staff day or night as and when available. Different residents have different needs at different times in their lives and we hope we can ensure we provide the good neighbour service we all aspire to.