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MHA residents

Residents at MHA care homes are celebrating the results of a nationwide survey of care home residents after one of its homes scored a perfect 1,000 out of 1,000.

Top scorer Mayfields Care Home in Ellesmere Port achieved a perfect 1,000 out of 1,000, while Willesden Court Care Home in London got 985 and Bankhouse Care Home and Lower Johnshill Care Home, both in Auchlochan Garden Village in Lanarkshire, got 978 and 977 respectively, meaning the residents highly rate the standard of care they receive. 

Now in its sixth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents. The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. Over 16,000 residents in 820 care homes across the UK took part.

Each care home was given an overall score based on residents’ feedback across four broad themes (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. 

Sam Monaghan, Chief Executive of MHA, said, “It’s great that our residents value the care they receive at our Homes. Most of our scores across the four themes are really positive, which reassures us that our residents feel happy and fulfilled. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback.

“Families can also see at a glance that our Care Homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed.  All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.

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