staff and residents celebrate Queens Court outstanding inspection report

Staff at a Bottisham care home are celebrating after their care of residents was described as ‘outstanding’ by regulators.

Inspectors from the Care Quality Commission (CQC) gave MHA Queens Court top marks during their recent inspection of the 55-place residential home, saying that all at the home were ‘very dedicated to providing care and support to people in an individual and meaningful way’.

In addition, inspectors said about the home, run by national older person’s charity Methodist Homes (MHA) that:

  • Staff knew people’s needs in details, including their likes and dislikes, and had the knowledge, skills and support necessary to meet these needs
  • One person described how staff had ‘given them their life back’
  • People and their families were supported with outstanding end of life care
  • Healthcare professionals were highly complementary about the support residents received and the excellent working relationships they had with the staff
  • MHA and staff went the extra mile to make sure people received the values of warmth, love, compassion, hope, humour and respect
  • The home had strong leadership and an open and supportive culture. 

Queens Court manager Yvonne Dawson said: “This report is recognition of the hard work, dedication and support of all those who work and volunteer at Queens Court. We all want the very best for our residents, and strive to ensure their individual needs are met, and that the home is a caring and homely environment.

“The whole team at Queens Court has our residents’ needs at the heart of everything they do, from the little things like the team making sure there are fresh flowers in a room when someone moves in through to organising for a Chinese takeaway to be delivered because people had said they would like one.”

MHA’s Director of Operations Dan Ryan said: “Yvonne and the whole team at Queens Court should be congratulated on achieving an ‘outstanding’ report from CQC and the feedback from the inspection team.

“I am proud of the great care they give our residents and their families.”

Read the CQC inspection report for MHA Queens Court care home.

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