97% residents satisfied with MHA care

MHA has maintained its 97% overall satisfaction score for the independent 2015 Your Care Rating survey.

The national poll asks care home residents to rate their homes for a number of criteria relating to staff, care and everyday living. It is the second year running that the national charity for older people has had 97% of its care home residents saying they are satisfied with the overall standard of their home.

In addition, 98% of MHA residents said their home was a safe and secure place to live, that they could have their own things around them, their home was clean and tidy and that staff treated them with kindness, dignity and respect.

Of MHA’s 87 care homes, 45 scored 100% overall satisfaction in their individual surveys with 70 scoring 95% and above.

Carol Artis, MHA’s Director for Care Homes said: “We are delighted that we have been able to maintain the standards of care and that our residents have once again said to us through this independent survey that they are satisfied with the care that we provide them with.

“However we are not complacent with these results and have a strategy of going from good to great as we will not be totally satisfied until all our residents give us a 100% satisfaction score.

“I would like to thank our staff and volunteers who help make sure our residents receive the best quality care and quality of life in our homes and who are constantly striving for improvements daily.

“We will now be using the results to look at the reasons behind some of the scores and what can be done to make improvements.”

The Your Care Rating survey was carried out between August and October 2015. A total of 37 care home operators took part in the survey, covering 963 care homes and 52,105 registered places. Full details are available at www.yourcarerating.org

The survey is carried out using a paper questionnaire. Each care home is sent copies of the questionnaire and freepost envelopes to be distributed to residents. Further details on the survey process are available through the Your Care Rating website.

Overall survey results are based on responses from 20,520 residents across 963 care homes. Average and benchmark figures are based on results from 865 care homes with five or more responses.

Combined percentage “agree” figures are based on the combined percentage of respondents saying they ‘strongly’ or ‘tend to’ agree. Data is unweighted.