100% retirement living with care schemes at MHA rated ‘good’ or ‘outstanding’ or equivalent

Residents living in Methodist Homes (MHA) retirement living schemes can be safe in the knowledge that all schemes registered to provide care have been judged to be ‘good’, ‘outstanding’ or equivalent by independent inspectors. 

The raising of the Care Quality Commission (CQC)’s judgement into care provided at MHA The Fairways in Chippenham to ‘good’ means that 100 per cent of MHA’s retirement living with care schemes are providing top-quality care to residents. 

The charity currently runs 70 retirement living schemes with 42 of them registered to provide personal care for residents should they need it. 

MHA’s Director of Operations Dan Ryan said: “It is our aim to always provide quality care to our residents so we are delighted that all our retirement living schemes which provide care to residents have been judged to be meeting our aims. 

“Throughout the pandemic, our fabulous care staff have been working hard to make sure standards haven’t slipped and this latest CQC report confirms that. They can all feel justifiably proud of the care and support they provide to residents.”

The report into MHA The Fairways, a retirement living community where people live independently in their own home but have access to care when needed, says ‘The service had good infection prevention systems in place. People and staff felt well supported and safe during the height of the pandemic and had access to the appropriate personal protective equipment required’. 

Other comments in the report from the inspectors said:

• People were supported by sufficient staff with the right skills and knowledge to meet their individual needs. People told us, "The staff are very good. We have a good laugh with them. Staff come on time" and "Staff are very helpful." 
• Staff told us the staffing levels were good and they could spend quality time with people.
• The service was clean and tidy. There was good availability of personal protective equipment (PPE) and we observed staff using these appropriately. Staff told us they had been well supported and always had good access to PPE
• Communal areas in the service had been closed and were due to reopen shortly in line with the Government regulations. During this time the registered manager had ensured some essential items including bread and milk were bought and available for people and offered shopping support where needed.

Scheme manager Barbara Lowe said: “I am delighted and proud that our hard work has not only meant that the care we provide at MHA The Fairways is officially rated as ‘good’ but that it has helped MHA achieve its ambition of making sure all of its retirement living with care schemes meet this rating.

“The team has worked exceptionally hard to raise the standard of care we provide to our residents and they should feel proud of this.”

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