Celebrations as MHA Queenswood retains good rating

01 December 2023

MHA Queenswood has been celebrating after inspectors said they have retained their rating of ‘good’.

The inspection team from the Care Quality Commission (CQC) said MHA Queenswood care home on Cliffgrove Avenue was continuing to provide good quality care and support for its residents.

The home was last inspected before the pandemic in 2018 and was also rated ‘good’ then.

Queenswood is currently owned and run by Methodist Homes (MHA) although it is one of 10 homes the charity is selling following a strategic review into its services. A preferred bidder has been chosen for Queenswood and the sales process is ongoing.

In their report, inspectors acknowledged the changes being made, saying manager Sam Marozo was doing all she could to support and reassure people during the process. In addition, inspectors highlighted how:

  • there were systems in place to make sure risks associated with residents’ individual needs and the environment were assessed, managed and monitored well
  • residents were protected from the risk of infection as staff were following safe infection prevention practices
  • care plans were person-centred to guide staff on the best way to support individuals
  • residents said the manager spoke with them frequently to make sure they were happy with the care they were receiving.

Home manager Samukaliso Marozo said: “All the team at Queenswood care should be proud of this report. Their hard work and dedication to caring and supporting our residents has really contributed to the home being rated good. In addition, the comments from residents to the inspectors during their visit have been lovely to read.”

MHA regional director Debbie Phillips said: “Congratulations must go to Sam and her team for making sure standards at Queenswood have been maintained during recent months. We know recent months will have been challenging for them but they have continued to make sure residents are well cared for and the home continues its lively and busy programme of events.”