Celebrations as MHA Langholme performs strongly in rating by Care Quality Commission

Residents, staff and volunteers at MHA Langholme in Falmouth are celebrating after being judged to be providing a ‘good’ level of care by the Care Quality Commission.

In their report, the inspectors commented that at Langholme there was a positive attitude in the staff team with the aim of trying to provide the best care possible for people living at the service.

They added that:

• The service was consistently managed and well-led.  Leaders and the culture they created promoted high-quality, person-centred care.
• People were relaxed and comfortable with staff and had no hesitation in asking for help from them.  People told us they were happy with the care they received and believed it was a safe environment to live in.
• Staff consistently told us they felt supported by the management team and had access to a range of training to support them in their roles.

Maria Browne, home manager said: “We are all really pleased with these latest CQC results and especially proud that the inspectors have noted our residents are relaxed and comfortable with our staff, that they feel safe here and that the staff feel supported by the management team.

“Of course, there is always room for improvement and want to be the best we can possible be, so we will strive to improve in some of our weaker areas to be even better! Our residents are at the heart of everything we do and we work hard to ensure they are happy, fulfilled and that all our services are of the best quality.”