Quality care
In 2007–08 the Care Quality Commission reported that the services in over 80 per cent of MHA Homes had been categorised as ‘Good’ or ‘Excellent’. Every service has met the CQC statutory standards.
Meanwhile, residents themselves awarded MHA a satisfaction level of 81% in our annual independent survey. Those living in MHA Housing services awarded MHA 78%, with 96% stating that they would consider or definitely recommend MHA to others.
Quality staff
We support staff in achieving the skills and knowledge required to serve older people. We deliver development training to managers and those with the potential to make the most of their abilities and provide a high-class service.
We continue to develop an innovative e-learning programme for all staff, including training in care, health and safety, and food hygiene. Over half of our Care Staff are now qualified to NVQ level 2 or above. Specialist training is being delivered in complementary therapies and dementia care.
Caring for the whole person
We continue to develop MHA’s service in the areas of spiritual well-being through our high quality care, chaplaincy services and end of life expertise.
The Final Lap ‘end of life’ training has enabled staff to support older people as they near the end of their life – a care priority that values both the individual and their family.
Life-story and reminiscence work, together with our continuing ‘Seize the Day’ initiative, has encouraged older people to recollect and celebrate their lives.
Through an extensive and ongoing staff training programme, we intend to make complementary therapies such as reflexology and hand massage available free of charge to all MHA resident and tenants.
Continuing quality
We remain committed to providing the best services we can and continue our work to offer the highest levels of care and support to older people.