Methodist Homes (MHA) is a national charity providing a range of accommodation, care and support services to 16,000 older people. We are amongst the largest charities in Britain and one of the most well-established, providing services to older people for nearly 70 years.
During the year 2011-12, we have continued to develop purpose built accommodation with design features that will meet the needs of older people into the future, and have invested in existing services in order to maintain the best environments for the care and support we provide.
- We acquired 18 homes from Southern Cross when the provider, then the largest in the UK, collapsed, bringing continuity of care to nearly 1,000 older people.
- New care homes were built within existing grounds for both Alexandra House in Dovercourt, Essex, and Aigburth in Leicester, providing modern surroundings and facilities.
Independent Living Apartments with 24-hour support and care
- We acquired Welland Place in Market Harborough, Leicestershire. These 103 Independent Living apartments are available for rent or purchase, with 24-hour support on site and well-being facilities including a spa, swimming pool, gym and restaurant.
- Fulwood Court, a brand new development of 33 Assisted Living apartments, providing care and support to care home levels, replaces Fulwood Park care home in Liverpool.
Auchlochan Garden Village
- At Auchlochan Garden Village, MHA’s flagship retirement community in South Lanarkshire, Scotland, an extensive village centre redevelopment has enabled residents to enjoy a café bistro, hair and beauty salon, craft and hobby studio and shop.
- 24 Brand new apartments have been completed at The Retreat development within the village, offering flexible care and support to older people in their own homes.
Live at Home Community Services
- We established new Live at Home services in Anlaby Park, East Riding; North Douglas, Isle of Man; and Gosport, Hampshire.
Quality Outcomes Achieved:
- We hold an independent Residents Satisfaction Survey every year to assess our performance. The survey showed 88% satisfaction overall, with care home residents rating ‘being treated with dignity and respect at all times’ the highest at 94%. Housing residents rated ‘relationship between staff and residents’ highest at 93%.
- Chaplains are available in all residential settings to offer pastoral support and spiritual guidance
Staff and Volunteers
We could not do what we do without our 7,000 dedicated staff and 4,000 committed volunteers. We seek to employ managers and staff who have both the necessary skills and experience and the right values and attitudes to provide a very special service to older people.
In 2011-12, we continued and enhanced a number of existing staff initiatives, and introduced several innovative new ones.
- We continued to improve induction and foundation training for the care staff members
- We offered a new QCF Diploma in Health and Social Care, tailored for care of older people
- A new apprenticeship scheme for carers was delivered to over 150 people, while supporting a graduate scheme
- We provide management training, including Top Achievers and Developing Leaders programmes, to support people in developing their careers in care
- The Staff Membership Scheme was extended to offer an Annual Reward for all, based on MHA’s performance and long service, and a Hardship/Welfare Fund
- We continued to offer e-learning training on subjects including dementia care, end of life care, food hygiene and health and safety
We could not possibly keep our services running without our supporters. All of them – from those able to make extremely generous donations to those who give up their time to raise money – have our sincere and heartfelt thanks.
We still need your support
Thanks to our kind donors and our popular and efficient services, our surplus for 2011-12 reached £13 million to reinvest in services for older people. We still need your help, though, as we have £35 million worth of capital expenditure commitments for 2012-13. Our plans include:
- Developing chaplaincy services still further to meet residents’ spiritual needs, enhancing meaning and purpose in life
- Establishing more live at home-style services to support more older people in their local communities and to ward off isolation and depression
- MHA is extending its dementia care services at Hatherlow House, Southport – an innovative development of 33 apartments which will offer a new lifestyle for couples to remain living together even if only one partner requires MHA’s specialist care and support.
- A major new development is underway in Chippenham, to offer a care home and retirement living apartments, to serve up to 130 older people
- An extensive refurbishment programme continues for our existing services
- Victoria Court in Headingley, Leeds: Construction of these 50 new apartments for sale and rent is underway
- Alexandra Court in Dovercourt, Essex: The existing care home building is being redeveloped to create 14 apartments for rent and purchase, due for completion in Autumn 2012
- Emmandjay Court in Ben Rhydding, Ilkley: This development of 56 apartments for sale and rent is due for completion in 2012
MHA’s income in 2011/12
Care homes – residential 45.9
Care homes – nursing 39.5
Care homes – dementia 30.6
Housing sales – 16.9
Housing operations – 13.3
Community services (inc. Live at Home) – 1.7
Charitable income – 5.3
Other income – 0.5
Total income – 153.7
To download the Annual Review click here