MHA is a charity providing care homes, accommodation and support services for over 13,500 older people throughout Britain.
During the year 2010-11, we have continued to develop purpose built accommodation with design features that will meet the needs of older people into the future, and have invested in existing services in order to maintain the best environments for the care and support we provide.
Care Homes
- Willowcroft, MHA’s first care home in Derby, providing residential and dementia care for 60 people
- The Herons in Nottingham acquired by MHA reaching out to a further 38 individuals
Independent Living Apartments with 24-hour support and care
- 29 brand new apartments completed at Martin Grange in Harrogate
- Assisi Place in south Leeds, specially designed to encourage a mix of faith communities with 45 apartments
- Converted several existing housing developments to round the clock care and supporting including Norah Bellot Court, Barnstaple and The Paddock, Muswell Hill
- 22 new apartments are Ladyslaude Court in Bedford in partnership with The Ibbett Trust
Auchlochan Garden Village
A major redevelopment of Auchlochan Garden Village in Scotland to benefit over 400 older people is underway to provide an exciting village centre, more dementia care services and 24 new apartments.
Live at Home Community Services
- We have started new Live at Home-style services such as lunch clubs and activity groups from seven of our existing care homes and eleven MHA housing developments
- 14 Live at Home schemes have extended their services and two new ones have been launched in Great Horton, Bradford and North Douglas, Isle of Man
Quality Outcomes Achieved:
- MHA services are in demand:
95.6% of our care home places have been occupied in 2010-11 and 98.7% of our independent living apartments
- Satisfaction is at an all-time high:
An overwhelming 89% of care home residents would definitely recommend their homes, while total satisfaction for those living in MHA apartments was 94%
- MHA’s care services are regulated and inspected by separate regulators in England, Scotland and Wales
Our inspection reports compare very favourably with sector-wide benchmarks.
By the latest ratings of the Care Quality Commission the English care sector’s regulator, 97% of our care services have been classed as ‘good’ or ‘excellent’
- Chaplains are available in all residential settings to offer pastoral support and spiritual guidance
Staff and Volunteers
We could not do what we do without our 5,500 dedicated staff and 4,000 committed volunteers. We seek to employ managers and staff who have both the necessary skills and experience and the right values and attitudes to provide a very special service to older people.
We now have:
- A new apprenticeship scheme for potential carers
- 54 members of staff who have qualified as reflexologists, with 16 more in training
- A team of seven Music Therapists
- 71% of staff with NVQ 2 or 3 in Care
- 37 Social Care Co-ordinators who have taken courses with the National Association for Providers of Activities for Older People
- Developed more Managers via our Top Achievers programme and Developing Leaders course
Thank you!
We could not possibly keep our services running without our supporters. All of them – from those able to make extremely generous donations to those who give up their time to raise money – have our sincere and heartfelt thanks.
We still need your support
Thanks to our kind donors and our popular and efficient services, our surplus for 2010-11 reached £11 million. We still need your help, though, as we have £33 million worth of capital expenditure commitments for 2011-12. Our plans include:
- Developing chaplaincy services still further to meet residents’ spiritual needs, enhancing meaning and purpose in life
- Establishing more live at home-style services to support more older people in their local communities
- Redeveloping several existing buildings, such as Langholme care home in Falmouth and apartments with 24-hour care and support in Liverpool
- Continuing to build new homes and independent living apartments including Bristol and Ilkley to meet the needs of growing numbers of older people
MHA’s income in 2010/11
£m
Care homes – residential 41.8
Care homes – nursing 28.5
Care homes – dementia 24.1
Housing sales 3.6
Housing operations 12.2
Community services (inc. Live at Home) 1.8
Charitable income 6.3
Other income 0.3
Total income 118.6
To download the Annual Review click here